How can we help?

Contact hello@1stdo.com for Pupivio support. Include the task ID for a generation issue, but never send passwords, payment card details or private access links.

Missing video or generation?

Open My films → AI jobs and refresh. A task continues after you leave the app. Do not repurchase a pending transaction; use Retry purchase sync. Confirmed technical failures return the generation. Save completed provider videos within 24 hours.

Account and privacy requests

Use Settings → Privacy & data in the app or email us from the address associated with your request. We may need to verify authority before releasing or deleting account information.